Tellus Privacy Notice

Last updated: October 23, 2026 · Version US 1.0 · This English version governs. A Spanish courtesy translation is available at blobworks.studio/tellus-privacidad-us.

At a glance

  • Tellus is an automated AI assistant on WhatsApp. It asks you a few questions about an experience you just had.

  • By replying, you confirm you are 18 or older and agree to this notice. We may send you one reminder. Reply STOP anytime.

  • Voice notes are transcribed and the audio is deleted. Your answers are analyzed by AI.

  • The venue receives only anonymized results. It never sees your phone number.

  • Write to privacy@blobworks.studio to see, correct, or delete your data.

1. Who we are

Tellus is operated by Miguel Ángel Melgarejo Fuentes, an individual doing business as Blobworks ("Blobworks", "we"), Privada Villas de San Jemo 364, 64630 Monterrey, Nuevo León, Mexico. We are responsible for the information described in this notice. Contact: privacy@blobworks.studio.

2. What Tellus is

Tellus is a short, automated conversation on WhatsApp that cultural venues and event organizers ("Clients") use to understand whether an experience was meaningful to its visitors. You reach it by scanning a QR code. Participation is voluntary and is not a condition of your visit.

Tellus is an automated system that uses artificial intelligence. It is not a person. If you ask whether you are talking to a human, the answer will be truthful.

3. Information we collect

  • Your WhatsApp phone number and the profile name WhatsApp shares with us.

  • The text messages and voice notes you send.

  • The date, time, and event of your conversation.

  • Your consent record: when you replied and which version of the opening message you saw.

  • If you opt out, when you did and the words you used.

We do not ask for your name, email, address, or payment details. Your answers may reflect personal views or values; we analyze them only to evaluate the experience, never to profile you.

4. How we use it

  • To run the conversation and, if you don't finish, send you one reminder.

  • To transcribe voice notes. The audio is deleted from our messaging provider once the transcript exists. We do not use speaker-recognition or voice-identification technology.

  • To analyze your answers with AI, measuring the depth of reflection, the values expressed, and the connection to the experience's intended message.

  • To prepare a report for the Client with aggregated results and anonymized excerpts.

  • To build anonymized benchmarks across experiences. You can ask us to exclude your answers.

  • To keep the service secure and working.

We do not sell or share your personal information for advertising.

5. Automated analysis and human review

Your answers are scored by AI. Our team reads individual answers to prepare reports and check the quality of the analysis. The scores evaluate the experience, not you, and are not used to make any decision about you.

6. Service providers

ProviderWhat it doesLocationTwilio and Meta (WhatsApp)Message deliveryUnited StatesOpenAITranscription and text analysis. Under its API policy, it does not train on this dataUnited StatesAnthropic (Claude)Report preparationUnited StatesAirtableStorage of conversations and consent recordsUnited StatesMakeWorkflow automationUnited StatesNotionHosting of the anonymized reportsUnited States

7. What the Client receives

Aggregated results, anonymized excerpts of answers, and anonymized operational complaints (for example, about lines or facilities). Excerpts are edited to remove names, places, and other details that could identify you. The Client never receives your phone number, WhatsApp name, or full messages.

8. Retention

  • Phone number and WhatsApp name: kept for up to 4 years, only as proof of your messaging consent, because that is how long claims under the Telephone Consumer Protection Act can be brought. We may shorten this period after legal review and will update this notice if we do.

  • If you opt out, we keep your number so we can honor the opt-out if you write again.

  • Answers and transcripts: kept for benchmarks. You can ask us to delete them.

  • Audio: deleted after transcription.

  • Copies held by providers: Twilio keeps message logs for 60 days plus up to 30 days in backups; Make keeps execution history for 30 days; OpenAI may keep data for up to 30 days for abuse monitoring.

9. Messaging consent and opt-out

By replying to the opening message, you agree to receive automated messages from Blobworks on behalf of the Client via WhatsApp, including one reminder if you don't finish. Message and data rates may apply. Consent is not a condition of any purchase.

You can withdraw consent at any time by replying STOP, QUIT, END, CANCEL, UNSUBSCRIBE, OPT OUT, or REVOKE (Spanish words such as BAJA also work), or by writing to privacy@blobworks.studio. We will send one confirmation and no further messages.

10. Your rights

You may ask us to access, correct, or delete the personal information we hold about you, or to stop processing it. Write to privacy@blobworks.studio with the phone number you used and the event you attended. We respond within 30 days. We will not treat you differently for exercising these rights. If your state gives you additional privacy rights, we honor them whether or not that law applies to us.

11. Children

Tellus is for people 18 and older. By replying, you confirm you are. If we learn that someone under 18 took part, we delete their information.

12. Security

Access to conversation data is limited to the Blobworks team members who need it and is protected by two-factor authentication. Our providers encrypt data in transit and at rest.

13. International transfers

Blobworks is based in Mexico and its providers are based in the United States. Your information is stored and processed in both countries.

14. Changes

We will post changes here with a new version number and date. Material changes will also be reflected in the bot's opening message.